Chairkeep — Terms of Service

Version: 1.0 Effective date: April 24, 2026 Document owner: Chairkeep LLC, a Wyoming limited liability company (Wyoming Filing ID 2026-001958784).

This document is the canonical, editable source of truth for Chairkeep's Terms of Service. The version published at chairkeep.com/terms and any signed/exported PDFs are derived from this Markdown file. Amendments occur by versioning this file (v1.1, v2.0, etc.), updating the Effective date, re-publishing the website copy, and (where required) notifying existing Customers per Section 18.

Required-clause checklist (do not delete from canonical source)

The following five blocks are non-negotiable per mvp-plan/wow-plan/week-1.md Task 3.2 and playbooks/compliance-playbook-v1.md Actions 9, 14, 21, 21b and "NEVER" #20. A Cmd+F against this file must surface each tag.

• [REQUIRED-BLOCK: SERVICE-DESCRIPTION] — Section 3
• [REQUIRED-BLOCK: STRIPE-PROCESSING-DISCLOSURE] — Section 6
• [REQUIRED-BLOCK: CALIFORNIA-ARL] — Section 7
• [REQUIRED-BLOCK: ACCOUNT-STABILITY-GUARANTEE] — Section 9
• [REQUIRED-BLOCK: BINDING-ARBITRATION-AND-CLASS-WAIVER] — Section 18

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between Chairkeep LLC ("Chairkeep", "we", "us", or "our") and the individual or business entity that creates an account, signs up for a subscription, or otherwise uses the Service (the "Customer", "you", or "your").

You accept these Terms by (a) clicking a checkbox or button presented to you at signup that references these Terms (a "clickwrap"), (b) accessing or using the Service, or (c) paying for a subscription. If you accept these Terms on behalf of a business entity, you represent that you have authority to bind that entity. The version, date, IP address, and timestamp of your acceptance are recorded in our systems and are admissible evidence of your acceptance.

If you do not agree to these Terms, do not use the Service.

2. Definitions

• "Service" means the Chairkeep web application, related APIs, dashboards, marketing site, and any feature, integration, or product Chairkeep makes available under the Chairkeep brand.
• "End User" means an individual end-customer of the Customer (for example, a salon's client) who interacts with the Service indirectly — for example, by booking through a Customer's public booking link, receiving an SMS appointment reminder, or paying for a service through Stripe.
• "Customer Data" means data about the Customer's End Users, services, appointments, payments, and operations that the Customer uploads to, generates within, or imports into the Service.
• "Subscription" means a recurring paid subscription to the Service on either the Solo or Team tier described in Section 3.
• "Billing Cycle" means the recurring period (monthly or, if offered and selected, annually) during which a Subscription auto-renews.
• "Sub-processor" means a third-party service provider that processes Customer Data on Chairkeep's behalf to deliver the Service. The current list of Sub-processors is maintained in the Privacy Policy.

3. The Service

Chairkeep is software-as-a-service ("SaaS") for independent salon, barbershop, spa, and personal-services businesses. The Service helps Customers operate their business by providing:

• Scheduling — a single-staff or multi-staff calendar with day, week, and month views; appointment creation, editing, drag-to-reschedule, and resize; and one-way push to Google Calendar.
• Online booking — a public booking link the Customer can share with End Users to enable self-service appointment booking.
• SMS appointment reminders — automated text reminders to End Users in advance of an appointment, subject to the SMS terms in Section 11. Solo tier includes 500 SMS sends per month; Team tier includes a higher allowance described on chairkeep.com/pricing.
• Payment processing — online payment capture and payouts processed through Stripe under Section 6.
• Client management — a basic client-records database with name, phone, email, and free-text general notes. The Service does not provide medical, allergy, or health-condition fields, and Customers must not enter such information into the Service (see Section 10).
• Data import & export — one-time CSV import from prior tools (including Fresha) and one-click export of all Customer Data at any time.

The Service is provided in two tiers:

Pricing, included allowances (such as monthly SMS sends), and the per-tier feature set are described in detail at chairkeep.com/pricing. Chairkeep may change list prices on a forward-looking basis under Section 7.

The Service is sold as a flat monthly subscription with no per-seat fees, no per-booking fees, no marketplace commissions, and no charges other than (a) the Subscription fee, (b) the Stripe payment-processing fee disclosed in Section 6, and (c) overage on metered allowances explicitly disclosed at chairkeep.com/pricing.

4. Account registration and Customer responsibilities

To use the Service, the Customer must create an account using a valid email address and password. The Customer is responsible for:

• Maintaining the confidentiality of account credentials.
• All activity that occurs under the account.
• Promptly notifying Chairkeep of any unauthorized access at support@chairkeep.com.
• Ensuring that the information the Customer provides at signup and through the lifetime of the account is accurate and current.
• Compliance with all laws applicable to the Customer's business — including, without limitation, those governing the operation of a salon or personal-services business, payment-card data, telephone consumer protection (TCPA), state-level professional licensing, and consumer-data privacy.

Chairkeep recommends, and may from time to time require, that the Customer enable two-factor authentication on the account.

5. Subscription, billing, and trial

Subscriptions are sold by Billing Cycle. Unless otherwise specified at the point of purchase, the Billing Cycle is one (1) calendar month and renews automatically as set out in Section 7.

• Trial. Chairkeep may from time to time offer a free trial period. Unless cancelled before the trial ends, the Subscription will convert to a paid Subscription at the then-current price for the selected tier and the first Billing Cycle will charge automatically.
• Initial payment confirmation. A receipt for each charge is sent to the Customer's billing email by Stripe (Chairkeep's payment service provider) immediately upon successful payment. This receipt satisfies the post-signup confirmation contemplated by California Business & Professions Code §17602.
• Failed payments. If a charge fails, the Service will continue for a short grace period during which the Customer can update the payment method. After the grace period, the account moves into the Account Stability process described in Section 9 — the Subscription is not summarily terminated.
• Refunds. Subscription fees are non-refundable except as required by applicable law. If you believe you have been billed in error, contact support@chairkeep.com within thirty (30) days of the charge and we will review in good faith.
• Taxes. Subscription prices do not include applicable sales, use, value-added, or similar taxes. Chairkeep will charge such taxes as required by law.

6. Payment processing through Stripe

When a Customer uses Chairkeep to accept payment from an End User (for example, when an End User pays for an appointment through the Service), the payment is processed by Stripe Payments Company under Stripe's Connected Account Agreement and the Stripe Services Agreement, both of which the Customer accepts during onboarding.

Payment-processing fee. Chairkeep charges a payment-processing fee of 2.5% + $0.25 per successful transaction. This fee is deducted from each transaction before funds are paid out to the Customer's connected bank account. The fee covers Stripe's underlying card-network and processing costs and Chairkeep's payment-platform operations. There are no separate Chairkeep platform fees, Stripe surcharges, or hidden line items in addition to this 2.5% + $0.25.

The Customer is responsible for chargebacks, disputes, and refunds initiated by End Users in respect of payments processed through the Customer's connected Stripe account. Chairkeep will provide reasonable assistance in dispute response, but the underlying liability sits with the Customer's Stripe account.

Chairkeep does not hold or take custody of End User payment-card data. All cardholder data is captured directly by Stripe-hosted payment elements, which is why the Service operates under PCI-DSS Self-Assessment Questionnaire SAQ-A.

7. Auto-renewal, cancellation, and price changes

This Section 7 contains disclosures required by California's Automatic Renewal Law (California Business & Professions Code §17600 et seq.) and equivalent laws in other states. These terms apply to all Customers regardless of geography.

Auto-renewal. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE FOR A SUBSEQUENT BILLING CYCLE OF THE SAME LENGTH AT THE THEN-CURRENT PRICE FOR YOUR SELECTED TIER, AND YOUR PAYMENT METHOD ON FILE WILL BE CHARGED AUTOMATICALLY, UNLESS YOU CANCEL BEFORE THE RENEWAL DATE.

How to cancel. You can cancel your Subscription at any time, for any reason, with no cancellation fee, by:

1. Logging in to your account at app.chairkeep.com,
2. Going to Settings → Billing → Cancel Subscription, and
3. Confirming the cancellation in the resulting dialog.

This in-product cancellation flow is the primary cancellation mechanism and is designed to be at least as easy to use as the original signup flow. If for any reason the in-product mechanism is not working, you may also cancel by emailing support@chairkeep.com from the email address associated with your account; Chairkeep will process the cancellation within one (1) business day and confirm by email.

Effect of cancellation. Cancellation takes effect at the end of the then-current Billing Cycle. The Service remains available through the end of the paid period. After that, the account is downgraded to a read-only state for ninety (90) days during which the Customer can export Customer Data (see Section 12); after ninety (90) days the account and Customer Data may be deleted.

Price changes. Chairkeep may change the recurring price of a Subscription on a forward-looking basis. Chairkeep will provide at least thirty (30) days' written notice (by email to the billing email on file and an in-app banner) before any price increase takes effect. The Customer may cancel before the new price takes effect to avoid the increase.

Annual subscriptions and renewal reminders. If Chairkeep offers an annual Billing Cycle and the Customer selects it, Chairkeep will send a renewal reminder email between fifteen (15) and forty-five (45) days before each annual renewal, including the renewal date, the amount that will be charged, and a one-click cancellation link, as required by California Business & Professions Code §17602(b).

8. Free-trial conversion disclosure (where applicable)

If a Subscription begins with a free trial, before charging the first paid Billing Cycle Chairkeep will display, immediately adjacent to the "Start trial" call-to-action, a summary of: (a) the trial duration, (b) the price that will be charged at conversion, (c) the renewal frequency, and (d) the cancellation method described in Section 7. This disclosure satisfies the "clear and conspicuous" requirement of CA Bus. & Prof. Code §17602(a).

9. Account Stability Guarantee

Chairkeep makes the following contractual commitment to every Customer. This is not a marketing slogan; it is enforceable against Chairkeep under these Terms. The substance of this Section is also embedded in the in-product onboarding flow, the FAQ page at chairkeep.com/account-stability, and the footer of every billing email.

The guarantee. Chairkeep will not suspend, restrict, or terminate the Customer's account or interfere with the Customer's ability to operate their business through the Service without at least seven (7) days' prior written notice that:

1. Identifies the specific concern (for example, suspicious payment activity, a specific Terms violation, a chargeback rate above threshold) — not a boilerplate or vague reference,
2. Describes what the Customer can do to resolve the concern, and
3. Provides a real human point of contact at Chairkeep who will read and respond to a reply within twenty-four (24) hours.

During the seven-day notice window, the account remains fully functional. Booking, calendar, client management, and SMS reminders continue to operate without disruption.

If the concern is unresolved after seven days, Chairkeep will issue a second written notice with seven (7) more days to resolve and an escalation to the Chairkeep founder for personal review.

If the concern remains unresolved after fourteen (14) days, Chairkeep may move the account into a "restricted" state. Even in the restricted state, booking and calendar remain active; only payment processing may be paused, and only if the underlying concern is payment-related. The Customer can continue to manage appointments and clients while restricted.

Right to appeal. At any stage of the Account Stability process — initial notice, second notice, or restriction — the Customer may respond and have the matter reviewed. A real human at Chairkeep (initially the founder) will read and respond to every appeal within twenty-four (24) hours.

Limited carve-outs from the seven-day guarantee. Chairkeep may suspend or restrict an account immediately, without the seven-day notice window, only when all of the following are true: (a) Chairkeep has a good-faith, documented reason to believe immediate action is necessary, and (b) the basis for that reason is one of: (i) compliance with a court order, subpoena, or binding regulatory or law-enforcement instruction; (ii) a credible security incident affecting other Customers' data; (iii) a credible, evidence-supported allegation of fraud, money laundering, or illegal use of the Service; (iv) a directive from Stripe, a card network, or another upstream provider that Chairkeep cannot lawfully refuse and that prevents continued service; or (v) the Customer's failure to pay after the failed-payment grace period in Section 5 and a written reminder. In every such case, Chairkeep will explain the reason in writing within one (1) business day of the action and will restore service if and when the underlying basis is resolved.

Termination by Chairkeep for cause is governed by Section 17 and remains subject to the seven-day guarantee except for the carve-outs above.

10. Customer Data and content restrictions

The Customer retains all rights to Customer Data. The Customer grants Chairkeep a limited, non-exclusive, worldwide, royalty-free licence to host, process, store, transmit, display, and back up Customer Data solely for the purpose of providing the Service to the Customer.

The Customer must not enter or upload to the Service any of the following:

• Health information, medical conditions, allergies, prescription medications, mental-health status, pregnancy status, or any data that could reasonably be classified as protected health information under HIPAA or as a "special category of personal data" under GDPR.
• Government-issued identification numbers (Social Security number, driver's licence number, passport number).
• Full payment-card numbers (Chairkeep does not collect these — payments are tokenized through Stripe).
• Any data the Customer does not have a lawful basis to process, including without limitation contact information for End Users from whom the Customer has not collected appropriate consent.

If the Customer enters prohibited information, Chairkeep may delete it without notice and may, at Chairkeep's discretion, treat the entry as a Terms violation subject to the Section 9 process.

11. SMS communications and TCPA compliance

The Service includes the ability to send SMS appointment reminders to End Users. The following terms apply.

• Customer consent representation. By using SMS features (whether automated reminders, manual messages, or messages triggered by CSV import), the Customer represents and warrants that, for every End User to whom an SMS will be sent, the Customer has obtained prior express consent sufficient to satisfy the Telephone Consumer Protection Act (47 U.S.C. §227) and applicable state law for the kind of message being sent. This representation is made afresh each time the Customer initiates an SMS-eligible action.
• CSV-import certification. The Service requires an explicit, unchecked-by-default certification at every CSV import that the Customer has obtained SMS consent from each contact in the imported list. The Customer's certification is logged with timestamp and the Customer user that performed the import. Misrepresentation here is a material breach of these Terms and shifts any TCPA exposure arising from the imported contacts to the Customer.
• Opt-out handling. Chairkeep automatically processes industry-standard opt-out keywords ("STOP", "UNSUBSCRIBE", "QUIT", "CANCEL", "END") and revocations communicated by other reasonable means, and stores opt-out records for at least four (4) years.
• Indemnity. The Customer agrees to defend, indemnify, and hold Chairkeep harmless from any TCPA, state-mini-TCPA, or similar claim arising from the Customer's failure to obtain or document the consent represented above.

12. Privacy and Sub-processors

Chairkeep's collection, use, and disclosure of personal data is described in our Privacy Policy at chairkeep.com/privacy, which is incorporated into these Terms by reference. The Privacy Policy contains the canonical list of Sub-processors. Chairkeep will provide reasonable advance notice (in-product banner and/or email) before adding a new Sub-processor that materially changes the categories of personal data processed.

The Customer can export all Customer Data at any time, in standard machine-readable formats (CSV and ZIP), via Settings → Data → Export in the Service.

13. Acceptable use

The Customer must not, and must not permit any user or third party to:

• Use the Service in violation of any applicable law, regulation, or third-party right.
• Send unsolicited communications, including spam, in violation of CAN-SPAM, TCPA, CASL, or any equivalent law.
• Use the Service to operate any business that is prohibited by Stripe's Restricted Businesses list as in effect from time to time.
• Reverse-engineer, decompile, scrape, or attempt to derive the source code of the Service.
• Interfere with, probe, or test the security of the Service except through Chairkeep's published responsible-disclosure channel at security@chairkeep.com.
• Resell or sublicense access to the Service, or use the Service to build a competing product.

14. Intellectual property

As between the parties, Chairkeep owns all right, title, and interest in and to the Service, including all software, designs, trademarks, and documentation. Nothing in these Terms transfers any Chairkeep intellectual property to the Customer other than the limited right to use the Service during a paid Subscription.

The Customer retains all right, title, and interest in and to Customer Data.

The Customer grants Chairkeep a perpetual, non-exclusive, royalty-free licence to use de-identified, aggregated metadata derived from the Customer's use of the Service (for example, "median appointment duration across all spas in Q3 2026") for the purpose of operating, securing, debugging, and improving the Service and producing public, non-Customer-identifying benchmarks.

15. Disclaimers and warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAIRKEEP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CHAIRKEEP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES.

The Account Stability Guarantee in Section 9 and the express written commitments in these Terms are not disclaimed by this Section.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAIRKEEP'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY — IS LIMITED TO THE GREATER OF (A) THE AGGREGATE FEES PAID BY THE CUSTOMER TO CHAIRKEEP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

CHAIRKEEP IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The above limitations do not apply to: (a) the Customer's payment obligations; (b) the Customer's indemnification obligations under Section 11 (TCPA) or Section 17 (general indemnification); (c) liability for fraud, gross negligence, or willful misconduct; or (d) any liability that cannot be limited under applicable law.

17. Indemnification, suspension, and termination

Customer indemnification. The Customer will defend, indemnify, and hold Chairkeep harmless from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising from: (a) the Customer's violation of these Terms or applicable law, (b) Customer Data or the Customer's processing of it, (c) the Customer's representations under Section 11 (SMS consent), or (d) the Customer's products, services, or business operations.

Termination. Either party may terminate a Subscription as follows. The Customer may cancel at any time per Section 7. Chairkeep may terminate (a) for material breach by the Customer that remains uncured after the seven-day Account Stability process in Section 9, or (b) immediately under the Section 9 carve-outs.

Effect of termination. Sections 6 (chargebacks for transactions already processed), 10 (Customer Data ownership), 12 (data export), 14 (IP), 15 (disclaimers), 16 (limitation of liability), 17 (indemnification), 18 (dispute resolution), and 19 (governing law) survive termination.

18. Dispute resolution — binding individual arbitration and class-action waiver

Please read this Section 18 carefully — it affects your legal rights.

Informal resolution first. Before initiating any formal proceeding, the Customer and Chairkeep agree to attempt to resolve any dispute informally for at least sixty (60) days. The Customer may initiate informal resolution by emailing legal@chairkeep.com with a description of the dispute, the relief sought, and the Customer's contact information.

Binding individual arbitration. If informal resolution does not resolve the dispute, the Customer and Chairkeep agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final, binding individual arbitration, administered by JAMS (or, if JAMS is unavailable, by the American Arbitration Association) under its then-current Streamlined or Comprehensive Arbitration Rules, as appropriate to the amount in controversy. The arbitration will be conducted in English. The seat of arbitration is Sheridan, Wyoming, and the law applied is the substantive law of Wyoming and, where applicable, the U.S. Federal Arbitration Act (9 U.S.C. §§1 et seq.), which preempts any contrary state arbitration law.

Class-action and representative-action waiver. THE CUSTOMER AND CHAIRKEEP EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION, whether in arbitration or in court. The arbitrator may not consolidate more than one party's claims or preside over any form of representative or class proceeding. If this waiver is found unenforceable in any respect, then the entirety of this Section 18 (other than the small-claims and equitable-relief carve-outs) is void and the parties will litigate the dispute in the courts described under "Carve-outs" below.

Carve-outs. Either party may (a) bring an individual claim in small-claims court if the claim qualifies and remains in that court, and (b) seek temporary or preliminary injunctive or equitable relief in any court of competent jurisdiction to prevent or stop the actual or threatened infringement of intellectual-property rights, breach of confidentiality, or unauthorized access to the Service. Pursuit of such relief does not waive any other right under this Section 18.

Thirty-day arbitration opt-out. A new Customer may opt out of the arbitration agreement and class-action waiver in this Section 18 by sending a written opt-out notice to legal@chairkeep.com within thirty (30) days after first accepting these Terms. The notice must include the Customer's full name, account email, and a clear statement of intent to opt out. Opting out does not affect any other provision of these Terms.

Costs and fees. Chairkeep will pay all JAMS or AAA filing, administration, and arbitrator fees for any arbitration commenced by an individual Customer for a claim valued at $10,000 or less, except that if the arbitrator finds the Customer's claim to be frivolous, the Customer will reimburse Chairkeep for those fees.

19. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, excluding its conflict-of-law principles. Subject to Section 18, any dispute that is not subject to arbitration will be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and each party consents to personal jurisdiction and venue there.

The U.N. Convention on Contracts for the International Sale of Goods does not apply.

20. Changes to these Terms

Chairkeep may update these Terms from time to time. The current version, version number, and effective date are always available at chairkeep.com/terms. Material changes will be notified to the Customer at least thirty (30) days in advance by (a) email to the billing email on file and (b) an in-product banner. Continued use of the Service after the effective date of a material change constitutes acceptance of the updated Terms. The Customer may cancel before the new Terms take effect to avoid acceptance.

A clean diff of every version is preserved in the Chairkeep Corporate Records system and is available to any Customer on request to legal@chairkeep.com.

21. General

• Entire agreement. These Terms, together with the Privacy Policy and any order form or pricing page expressly referenced, are the entire agreement between the parties on this subject and supersede all prior or contemporaneous agreements.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect. The unenforceable provision is reformed only to the minimum extent necessary to make it enforceable.
• No waiver. A failure to enforce any right is not a waiver of that right.
• Assignment. The Customer may not assign these Terms without Chairkeep's prior written consent. Chairkeep may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (including upstream provider outages, internet disruption, government action, and natural disasters).
• Notices. Notices to Chairkeep must be sent to legal@chairkeep.com and to Chairkeep LLC, 30 N Gould St Ste N, Sheridan, WY 82801. Notices to the Customer are sent to the billing email on file.
• Headings. Section headings are for convenience and do not affect interpretation.
• Counterparts and electronic signatures. Acceptance via clickwrap, electronic signature, or button-click is binding under the U.S. ESIGN Act (15 U.S.C. §7001) and equivalent state UETA statutes.

22. Contact

• General support: support@chairkeep.com
• Billing: billing@chairkeep.com
• Legal / privacy / disputes: legal@chairkeep.com
• Mailing address: Chairkeep LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA

End of Chairkeep Terms of Service v1.0 — Effective April 24, 2026.